Terms & conditions
Please take a moment to read the following few paragraphs concerning my terms and conditions of sale and your rights as a consumer under the Distance Selling Regulations to cancel an order or return goods.
TERMS & CONDITIONS OF SALE:
All items are described and depicted as accurately as possible, however some variations may occur and actual colours may differ slightly from those shown in photographs. Dimensions given are approximate. If you require any clarification or would like more information about any item, please contact me before purchasing.
All items are made and stored in a smoke-free, pet-free environment. I occasionally use dried lavender in some of my products and cannot guarantee that any items are completely lavender-free.
I accept payment by Paypal only, unless you are purchasing from my Etsy online shop, in which case I also accept payment by debit/credit card or Etsy gift card. If payment is not received when an order is placed, I will contact you by e-mail. If I do not receive payment within a further 24 hours the order will be cancelled and the goods can be re-purchased.
I usually ship UK orders by Royal Mail first-class post within 1-2 days of receiving full payment. If there is likely to be a delay, I will notify you immediately and, if you prefer, you can cancel the order and I will refund all payments. Overseas orders will be shipped by standard airmail. All orders with a value greater than £20 will be shipped by a signed-for or tracked service. Any customs restrictions or import taxes/duties are the buyer's responsibility.
CANCELLATION:
I want you to be completely happy with your purchase but should you choose to cancel your order or return an item for any reason, please notify me in writing or by e-mail within 14 days of receipt of the goods. A full refund including the original delivery costs will be made using the same payment method used to purchase the goods. No refunds can be given on custom-made or personalised goods unless faulty or not as described.
RETURNS:
Please return goods to me in a reasonable condition, preferably in the original packaging, within 14 days of receipt. Return postage costs are the buyer's responsibility. I would advise that you retain proof of posting or use a tracked service in case returned goods go missing in the post. If goods are returned showing signs of use or damage, I reserve the right to make a deduction to cover any loss in value.
All items are checked before being shipped, but should anything arrive damaged or faulty, please contact me immediately to arrange an exchange or full refund including return postage.
Trading address and address for returns: 24 Trinity Way, Littlehampton, West Sussex BN17 5SS.
TERMS & CONDITIONS OF SALE:
All items are described and depicted as accurately as possible, however some variations may occur and actual colours may differ slightly from those shown in photographs. Dimensions given are approximate. If you require any clarification or would like more information about any item, please contact me before purchasing.
All items are made and stored in a smoke-free, pet-free environment. I occasionally use dried lavender in some of my products and cannot guarantee that any items are completely lavender-free.
I accept payment by Paypal only, unless you are purchasing from my Etsy online shop, in which case I also accept payment by debit/credit card or Etsy gift card. If payment is not received when an order is placed, I will contact you by e-mail. If I do not receive payment within a further 24 hours the order will be cancelled and the goods can be re-purchased.
I usually ship UK orders by Royal Mail first-class post within 1-2 days of receiving full payment. If there is likely to be a delay, I will notify you immediately and, if you prefer, you can cancel the order and I will refund all payments. Overseas orders will be shipped by standard airmail. All orders with a value greater than £20 will be shipped by a signed-for or tracked service. Any customs restrictions or import taxes/duties are the buyer's responsibility.
CANCELLATION:
I want you to be completely happy with your purchase but should you choose to cancel your order or return an item for any reason, please notify me in writing or by e-mail within 14 days of receipt of the goods. A full refund including the original delivery costs will be made using the same payment method used to purchase the goods. No refunds can be given on custom-made or personalised goods unless faulty or not as described.
RETURNS:
Please return goods to me in a reasonable condition, preferably in the original packaging, within 14 days of receipt. Return postage costs are the buyer's responsibility. I would advise that you retain proof of posting or use a tracked service in case returned goods go missing in the post. If goods are returned showing signs of use or damage, I reserve the right to make a deduction to cover any loss in value.
All items are checked before being shipped, but should anything arrive damaged or faulty, please contact me immediately to arrange an exchange or full refund including return postage.
Trading address and address for returns: 24 Trinity Way, Littlehampton, West Sussex BN17 5SS.
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